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Terms of Business
This website is owned and operated by Helen Izzard Designs. If you have any comments or suggestions, or wish to contact us, please email us using the link on the contact page or email us at [email protected]
Making a Purchase
Making a purchase from us could not be easier. When your order is received, we will acknowledge confirmation of your order. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. If stock is not available you will be advised by email of the shipping date at which point you may cancel if this is not acceptable.
We accept online payment on all major credit and debit cards via PayPal. Cheques are accepted but goods will not be shipped until the cheque has cleared. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake before we process your order. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, please contact us at [email protected] before placing an order with us.
As many of our products are handmade to order in our workroom, most items will be dispatched within 5-28 working days of receipt of your order. Items in stock will be dispatched within 4-7 working days. For stock items, our aim is that you receive your order within 14 working days. If there is a delay, we will contact you and advise you of the expected lead time. Delivery timings for bespoke products, personalised items or larger pieces of furniture (i.e. chairs and footstools), will be quoted at the time of order and can take approximately 4-5 weeks.
Due to the nature of our products, some items may be despatched in separate boxes and the postage calculated at the checkout will reflect this. Postage & packing costs are dependent upon the weight and size of the order. Our charges are a contribution towards the ever increasing costs, particularly with large, heavy or bulky items, which have increased tremendously over the past year. All delivery charges will be clearly displayed at the checkout stage. Some items, such as trimming samples, are free postage. For areas which fall outside of our usual delivery zone (i.e. Scottish Highlands, Ireland, Channel Islands and anywhere outside of the UK mainland), we will be happy to provide a quote for delivery charges, please contact us by email.
For local customers, items can also be collected from us by prior arrangement or delivered locally for a small charge. Please contact Helen for further information.
The details for postage of each additional item is detailed on its page and the total is given on the “view cart” page. All postage prices quoted are for postage within the UK. Delivery will be made by either Royal Mail (for smaller items), Parcel Force or an independent courier service for larger or heavier items. All deliveries will need to be signed for.
It is the customer’s responsibility to fully inspect products before taking receipt of them, especially if packaging has been damaged in transit. When a customer signs for the item they are stating that the packing is undamaged. In the event of damage to an item in transit we would ask you to attach a photo to your email when informing us so that we may make the relevant claim with the carrier.
If you would like your order to be dispatched to a destination outside the UK, please email us details of the items you wish to order, name, full delivery address and contact details and we will supply you with a delivery quote. Quotes are valid for 14 days. Please note that our delivery charges are in pounds sterling. There may be local customs or import duties levied when the parcel reaches your destination country. We have no control over these levies or charges & are unable to predict them and we are not responsible for paying these charges. The couriers for each country should contact you directly to advise of the charges and how to pay.
Refunds and Returns Policy
We hope that you will be completely satisfied with your purchase from us. If for any reason you’re not happy with your items, simply contact us within 2 days of receipt to discuss returning the item to us. All stock items sold are covered under the Consumer Protection Regulations, which allow a seven day cooling off period, in which time you may cancel your order by contacting us in writing, either by letter or email. Once you have notified us, goods must be returned within 7 days of you receiving the items and at your expense, for a full refund or exchange. The following will apply to returns:
- The product is returned in the same immaculate condition that it was sold and is in its original packaging.
- Your right to return products does not apply to products that are bespoke or handmade to your specification, have been ordered in specifically for you, or have been cut to order These items are non returnable and non refundable unless the item is faulty.
- Sale items or any items reduced are non returnable and non refundable.
- All bespoke, cut lengths, fabrics or trimmings are not returnable. It is important that you inspect the goods before cutting or using them.
- Any postage, delivery or collection costs will not be reimbursed. Return postage will be the responsibility of the customer.
- Proof of purchase is required.
If the items are damaged, please contact us within 24 hours of receiving the items. We cannot accept responsibility for any damage reported to us after this period. Any damages goods will be exchanged or refunded within 10 working days of purchase. We will inform the customer if we anticipate that it will take longer than this period.
Returns cannot be accepted unless by prior agreement. Alternatively, if you would like to discuss a return, refund or exchange, please email us at [email protected] . Delivery for the return of the goods is at the risk of the customer.
You will receive an email when your return item has been processed showing the amount to be refunded. The refund will be returned to the card which you used to purchase the goods and dependent upon individual banks, this can take up to 3-7 working days.
Conformity of Goods
We take every care to ensure that the description of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
The content of this website is owned by and is therefore the copyright of Helen Izzard Designs. All rights are reserved. For clarity, all material content of this website includes all designs, text, pictures, logos, photographs and written text.
Using any part or all of the information and material available on this website in any form is strictly prohibited. As part of this copyright, all copying, distribution, reproduction, modification or incorporating our material into any other work that does not belong to Helen Izzard Designs is strictly prohibited.
The copyright and design of all our products and bespoke designs belongs exclusively to Helen Izzard Designs .
Any feedback, customer enquiries or potential complaints should in the first instance be directed by email to [email protected]. We will endeavour to respond to customers queries or complaints within 7 working days. Customers may also contact us on 01458 252551 from Monday to Friday between the hours of 9.00am and 5.00pm.
If you would prefer to order by telephone, please contact Helen in the studio on 01458 252551 .